Question 1

What safeguarding measures do you have in place?

Accepted Answer

All our staff are supported with safeguarding in online tuition sessions. A majority of our tutors are experienced qualified teachers with enhanced DBS checks. If you have any concerns please don't hesitate to get in touch. 
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Question 2

How do I pay for tutoring sessions?

Accepted Answer

You can pay for tutoring sessions with Stepping Stones by bank transfer or using a debit or credit card through our secure online payment system. We also accept payments via PayPal. If you would like to pay by check or cash, please contact us directly

Question 3

What are our opening times?

Accepted Answer

Our tutors input their individual availability on our website, enabling you to book a time that suits everyone. If you require a slot that is currently not available, please get in touch and we will make arrangements to fit to your needs.

Question 4

Are our tutors qualified?

Accepted Answer

Yes. A majority of our staff are qualified teachers and all have extensive tutoring experience. Our tutors are experts in their fields with a minimum of an A Level in any subjects which they offer.

Question 5

What  happens if we miss  a  session?

Accepted Answer

As long as you notify us at least 24 hours before your private tutoring session, you will not be charged. The hours will be banked to be used at a later date. Please note that cancelled tutor lessons cannot be refunded.

Question 6

Are  you open during the summer holidays and half term?

Accepted Answer

Yes, we are open all year round. Half terms and holidays are also a chance to catch up on missed private tutor sessions or catch up with topics flagged in end of term assessments. However our tutors' individual availability is personalised to them. Please contact us for more information.

Have a question or ready to book your child’s introductory session?

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